Terms & Conditions

1 - Terms and sales conditions of www.BSATELIER.com or wholesale.bsatelier.com

These General Conditions regulate electronic purchases made via the website www.bsatelier.com or

wholesale.bsatelier.com, and the contract that binds us both. By pressing the button "Make Payment" at the end of the buying process, you expressly agree to these Terms and Conditions become part of such Contracts, being obliged from that time to comply with the terms thereof. These Terms set out the rights and obligations as a user of BSATELIER as a company in relation to the goods / services offered through this website. Please carefully read these Terms and our Privacy Statement before you click on the button "Authorize payment" for ordering. By using this web site or place an order through it, you agree to be bound by these Terms and our Privacy Statement, so that, if you do not agree with all the Terms and the Privacy Statement, you must not make an order.

These Terms may be modified, so you should read them before making an order.

If you have any questions concerning the purchase conditions or privacy policy please consult our website or contact us via info@bsatelier.com or info@wholesale.bsatelier.com

2 - Navigate on our website www.bsatelier.com or wholesale.bsatelier.com

You agree that:

Whoever makes the purchase is over 18 years and with legal capacity to establish contractual commitments. You can not make any speculative, false or fraudulent order. If we have reasonable grounds to believe that it has placed an order for this we shall be entitled to cancel the order and inform the relevant authorities.

You also agree to provide us with a true and correct email address, mailing address and / or other contact information and acknowledge that we may use this information to contact you if necessary.

If you do not give us all the information we need, we can not complete your order. Orders may be made in www.bsatelier.com by individuals and by companies to purchase products for use TEXTURE, other than for resale, excluding the products wholesale.

For any questions regarding the Terms or the Privacy Policy please write to: info@bsatelier.com or info@wholesale.bsatelier.com or call the telephone number 963 286 398 (Our office hours are Monday to Friday from 10.00 to 18.30).

BS  IS NICE  ATELIER SOCIEDAD  LIMITADA is a Spanish company registered in the Registry of Valencia, Tomo::  10038 Libro: 7320 Folio: 108 Sección: 8 Hoja: V-167909 Hoja bis:Inscrip:  1ª established in Calle Calle Denia 67 bajo, 46006 de Valencia, and number tax ID B-86563673.

Notifications and products returns must be sent at Calle Almudaina 9 bajo, 46007, Valencia.

3 - Contract

This information and the details contained in this website do not constitute an offer to sell, but an invitation to do business. No contract will exist between you and us in connection with any product until your order has been accepted by us. If your offer is not accepted and it's been already made a charge on your account, the amount thereof will be refunded in full.

To order, follow the procedure of the online purchase and click "REVISAR EN INGLES CON CUENTA". After this, you receive an email acknowledging receipt of your order ("Order Confirmation Order-in process"). Note that this does not mean that your order has been accepted. All orders are subject to acceptance by us and we will confirm such acceptance by sending an email that confirms that the product is being sent ("Order Confirmation"). The contract for the purchase of a product between us (Contract) will only be formed when we send the Order Confirmation.

The Contract will only affect those products listed in the Order Confirmation.

4 - Product Availability

We want to offer you a wide range of models and colors of our products, in that order our catalogue will be increased in different ranges, while some products will be offered only temporarily. BS Atelier reserves the right to modify its product range on this website, and it may happen that some of the BS products are no longer in the catalogue. If you do not find the model you are looking for, send us an email to our custom@bsatelier.com or customb2b@bsatelier.com design department and we will inform you of its availability.

All orders are subject to product availability thereof and, in this sense, if there are difficulties in the supply of or they are no longer in stock, we reserve the right to give you information about substitute products of equal quality and value or higher value or lower than the one you ordered. If you do not wish to order such substitute products we will reimburse any amount you might have paid.

In the case where the arrival of products delay the shipment of your order, we will contact you to inform you of the situation and agree on sending part of the order within the estimated time or setting a new date of receipt.

5 - Refusal to process an order

We reserve the right to withdraw any products from this website at any time and / or remove or edit any materials or content. While we do our best to process all orders, there may be exceptional circumstances we may need to refuse to process an order after we have sent the "Order Confirmation", and we reserve the right to do so at any time, at our sole discretion.

We will not be liable to you or to any third party by reason of withdrawing any product from this website, regardless of whether the product has been sold or not, remove or edit any materials or content on the website or for refusing to process an order after we have sent the "Order Confirmation". 

6 - Right to cancel your purchase - Change of Mind

If you are contracting as a consumer, you may cancel the Contract at any time within 14 days of shipping confirmation of your order. In this case, you will receive a refund of the price paid for the products in accordance with our Returns Policy.

Your right to cancel a Contract shall apply exclusively to those products that are returned in the same condition in which you received them, the packaging must be sealed, not opened and the product not used. You must also include all instructions, documents and packaging of products. There will be no refund if the product has been used or it is damaged, so you should be careful with the / the product / s while in your possession.

The following are excluded from this right of withdrawal: personalized articles, personalized pieces, specially made for you, as you expressed it in your order.

7- Delivery

All shipments are made through DHL private courier company which is fully responsible of your correct delivery lead time.


The estimated time of delivery, once manufactured and delivered to the private courier company,  are 24 to 48 hours in mainland Spain, from 2 to 6 working days in Europe and the US. For the rest of the world from 7 to 14 days. Please be sure to check the customs regulations in your country.


The shipments are carefully made so that they arrive at their destination in the best conditions without suffering any type of damage.

The delivery will be made at the address specified on the purchase page. Make sure you enter your data correctly and provide the telephone to guarantee delivery.

For us, the intimacy of our clients is very important, and we want you to make your purchases with a guarantee of discretion. The shipments are made in opaque envelopes that do not show the content, without external advertising or the name of our brand.

Without prejudice to Clause 6 above and barring any extraordinary circumstances, we will try to send the request to / from the product / s listed in the Order Confirmation by the delivery date set out in the Order Confirmation or if any were not specified delivery date, within 15 days from the date of the Order Confirmation. 

The delay may be due to the following reasons:

1. Customization of products;

2. Editorials;

3. Unforeseen circumstances

If for some reason we can not meet the delivery date, we will inform you of this and give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Please note however that we do not deliver on Saturdays, Sundays or holidays.

For the purposes of these Conditions, we understand that the product has been "delivered" at the time of signing the receipt in the agreed delivery address.

8 - Undeliverable

If we are unable after two attempts to deliver, we will try to find a safe place to leave your parcel. We will leave a note explaining where your parcel is and how to collect it. If you will not be at the place of delivery at the agreed time, please get in touch with us to agree delivery on another day (phone:+34 963 286 398 or info@bsatelier.com or info@wholesale.bsatelier.com).

9 - Risk and Property

You will be responsible for the products from the time of delivery on. You will acquire the ownership of the goods when we receive full payment of all amounts due in connection therewith, including shipping, or at the time of delivery (as defined in clause 7), whichever take place at a later time.

10 -  Prices and Payment

The price of the products will be as stipulated at all times on our website, except in cases of obvious error. Although we try to ensure that all prices listed on the website are accurate, errors may occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be canceled and you will receive a full refund that would have been paid.

We will not be obliged to supply the / the product / s to incorrect lower price (even though we have sent you the Order Confirmation) if the pricing error is obvious and unmistakable and could have been reasonably recognized by you as incorrect price.

The prices on the website include VAT but exclude shipping costs, to be added to the total amount due as set out in our list of Shipping.

Prices may change at any time, but (except as noted above) changes will not affect orders in respect of which we have already sent you a Order Confirmation.

Once you have made your purchases, all items you wish to purchase are added to your cart and the next step will process the order and make payment. To do this:

1. Click on the "My cart" at the top of the page.

2. Click on the "View Cart".

3. Fill in or check the contact information, the details of your order, the address to which you want the order to be sent and the address to which it will refer the bill.

4. Choose the delivery method.

5. Choose the method of payment

6. Accept Terms and Conditions

7. Click on the "Payment".

Credit cards and debit cards are subject to validation checks and authorization by the issuer of the same, but if the issuer fails to authorize payment, we are not responsible for any delay or failure to deliver and not able to form a Contract with you.

11 - Policy changes / refunds

For us it is important that you have the piece of pleasure you really want. Therefore, if you would like to cancel your order, we offer you the option to do so within 24 hours. Simply send us an email to info@bsatelier.com or info@wholesale.bsatelier.com with your order number, telling us the reasons for the cancellation, and the purchase will be canceled, refunding the full amount of the purchase and shipping costs.

Once you have received your product and if you wish to exercise your right of withdrawal within the term and conditions stipulated in clause 6 above, you can return the goods to us in our workshop in Valencia located at Calle Almudaina 9 bajo, 46007.

In the case that you have received your products and you find in them a manufacturing defect, do not forget that we offer you a BS guarantee. The piece will be replaced by another one. Send us an email to info@bsatelier.com or info@wholesale.bsatelier.com and we will resolve it quickly and efficiently.

The return or shipment to BS Atelier of products will be made with its original packaging, previously sending an email to info@bsatelier.com or  info@wholesale.bsatelier.com, the shipping costs will be at your expense. BS Atelier will not accept any shipment that does not come in its original packaging, as long as it is complies the terms and conditions set by this contract.

You must deliver the merchandise in the same package in which you received it, following the following instructions:

The return or shipment to BS Atelier of products will be made with its original packaging, previously sending an email to info@bsatelier.com or info@wholesale.bsatelier.com. BS Atelier will not accept any return that does not come in its original packaging, as long as it is in the terms and conditions set by law.

In case that you want to cancel the order, once the product has left the premises of BS Atelier and is already in transit or on the destination delivery platform, you will assume the returns fee and we will refund you the product amount withdrawing the returns costs.
If you have any questions, you can contact us through our contact form or by calling +34 963 286 398.

12 - Responsibility and liability

Our liability in connection with any product purchased on our website is strictly limited to the purchase price of such Product.

Nothing in these Terms shall exclude or limit in any way our liability:

1. In case of death or personal injury caused by our negligence;

2. In case of fraud or fraudulent misrepresentation, or

3. In any case in which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit our liability.

Without prejudice to the previous paragraph and in so far as permitted by law, and unless these Conditions provide otherwise, will not accept any liability for consequential damages that occur as a side effect of the loss or major damage, arising in any way, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including but not limited to the following:

1. loss of income or revenue;

2. loss of business;

3. loss of profits or contracts

4. loss of anticipated savings;

5. data loss, and

6. waste of time management or office time.

Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted or obtained through this website unless establishment expressly stated therein.

All product descriptions, information and materials contained in this site are provided "as they are" and without warranties express, implied or arising in any other way.

To the extent possible as permitted by law, we exclude all warranties leaving except those warranties which may not lawfully be excluded against consumers.

13 - Intellectual Property

You acknowledge and agree that all copyright, trademark and other intellectual property rights in all material or content supplied as part of the website belong to us at all times to us or our licensors who use. You may use this material only on the way expressly authorized by us or our licensors who use. This does not prevent you using this website to the extent necessary to copy the information on your order or Contract details.

14 - Written Communications

Applicable laws require that some of the information or communications we send to be in writing. By using this website, you agree that the majority of communications with us will be mainly electronic. We will contract with you via email or we will provide information hanging notices on this site. For contractual purposes, You agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically satisfy the legal requirements to be written. This condition does not affect your statutory rights.

15 - Notifications

The notifications that you send us should be sent preferably via our contact form. Under the provisions of clause 13 and unless otherwise stated, we may give notice either the e-mail or to the postal address you provide to us when placing an order or by telephone.

It is understood that the notifications have been received and properly served on the moment when posted on our website, 24 hours after an e-mail sent, or three days after the date of posting of any letter. To prove that the notice has been made, will be sufficient to prove, in the case of a letter, that was the right direction, was properly sealed and that was duly delivered by email or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.

16 - Transfer of right and Obligations

The Contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract or any rights or obligations arising under it for or for you, without obtaining our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract or any rights or obligations arising under it for us or for us, at any time during the term of the Contract. For avoidance of doubt, such transfers, assignments, liens or other transfers will not affect the rights that you have as consumers recognized by law or canceled, reduced or otherwise limited warranties whether expressed or implied, we could have granted them.

17. Events beyond our control

We will not be responsible for any failure or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure").

The Force Majeure Event includes any act, event, lack of exercise, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Strikes, lockouts or other industrial action.

Civil commotion, riot, invasion, terrorist attack or threat of terrorism, war (whether declared or not) or threat or preparation for war.

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of transportation, public or private.

Inability to use of public or private telecommunications networks.

Acts, decrees, legislation, regulations or restrictions of any government.

Strike, failure or accidents borne transport, postal or other transportation.

They understood that our compliance obligation under any Contract is suspended during the period that the Force Majeure Event continues, and we will have an extension in the time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure or to find a solution by which our obligations under the Contract despite the Force Majeure..

18 - Resignation

If during the term of a Contract, we stopped insisting on strict compliance with any of its obligations under it or any of these Terms, or if we stopped exercise any of the rights or remedies that we were entitled to exercise or filing under this Contract or these Conditions shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

The resignations we do to enforce shall not constitute a waiver by us of requiring subsequent fulfillments.

No waiver by us of any of these Terms shall be effective, unless expressly stipulated to be a waiver and is communicated to you in writing in accordance with the paragraph on Notices above

19 -  Our Right to modify theses conditions

 

We have the right to review and modify these Conditions at any time.

You will be subject to the policies and Conditions in force at the time you place each order, unless by law or decision of government agencies we should make changes to those policies, Conditions or Privacy Statement, in which case, the possible changes will also affect the orders that you had previously made.


20 - Law and Jurisdiction

Contracts for the purchase of products through our site will be governed by Spanish law of Valencia.

Any dispute arising from or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.

If you are contracting as a consumer, nothing in this clause shall affect the rights recognized as such legislation.

Comments and Suggestions

Your comments and suggestions are welcome. Please send us feedback and comments via our contact form or at info@bsatelier.com or info@wholesale.bsatelier.com.